Help & FAQ
Answers to the most common questions about the launcher, updates and logging in.
Launcher & game
The launcher says “patch server unreachable” and PLAY is disabled.
Either your internet connection or firewall blocks HTTPS to 4story.darkexit.host (older launchers: 4story.bengtastic.de), or the client package is not published yet. The launcher only starts a client whose signature and checksums are verified.
Windows warns about an unknown publisher.
The launcher is not code-signed yet. Compare the SHA-256 checksum with the download page, then choose More info → Run anyway.
My antivirus quarantines the launcher during self-update.
The launcher renames itself to P4Launcher.exe.alt during an update. Add the game folder as an exception and use Verify files.
The game crashes or files seem broken.
Click Verify files in the launcher – it re-hashes everything and downloads damaged files again.
Error 0xc000007b on start.
A 32-bit DLL is in the game folder. Use Verify files or install into a fresh, empty folder.
Where are the logs?
Windows: %LOCALAPPDATA%\4Story\launcher.log, reports in %LOCALAPPDATA%\4Story\Berichte\. Linux: ~/.local/state/4stories-reimagined/launcher.log, reports in ~/.local/state/4stories-reimagined/Berichte/.
Login fails.
Use the account from this website. Names: 4–16 letters/digits. Forgot your password? See here.
Something doesn't work? Click Report a bug in the launcher or press Ctrl+F12 in game: a ZIP file with all logs is created and its folder opens. Upload this file in the chat or attach it to the report form.
Download after login – access by invitation only. Log in ›